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Shipping and Returns
When will my order ship?
  Most customer orders ship within 1 to 2 business days, and approximately 90% ship in one week or less. We ship from our Philadelphia, PA 19124 warehouse Monday - Friday. If you need your order to ship today, please contact customer service to confirm that the parts you need are in stock and available for same day shipping. After placing your order, you may click the " My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours or less of shipment.

We ship via FedEx and USPS. Below are the estimated time tables from these providers.

FedEx Map is on top, USPS Map on Bottom.







How much will shipping cost?
 

Your shopping cart will display estimated shipping and handling charges for all available package carriers, including FedEx and Priority Mail. Your credit card is NOT billed until we ship your order.

Please note that these charges are for estimation purposes only. We will attempt to contact you prior to shipping if your chosen shipping option is not available, or if actual shipping charges are more than your original estimate. Due to the nature of our products with custom lengths and sizes, some shipping options may appear that will not work for the products sold, such as a Small Flat Rate Box for a hose assembly. We will adjust your order to the next least expensive cost of shipping and send an adjusted invoice.

If your order must be shipped by freight carrier, a member of our customer service team will contact you to verify your shipping address, and to provide you with a freight estimate. We strongly recommend shipping to a commercial address with a loading dock to qualify for the most economical shipping rates. The buyer is solely responsible for any and all incidental charges, including residential delivery, required lift-gate, or re-delivery.

If you would like to use a collect UPS or FedEx account number, please specify that number in the "Order Notes" section. We do charge a $5 handling fee for all Collect packages. We do offer UPS delivery for a nominal fee as well. Please contact customer service if you require UPS services.
What is your return policy?
 
Up to 14 days
after delivery
Eligible merchandise may be exchanged for store credit or a refund.
Up to 30 days
after delivery
Eligible merchandise may be exchanged for store credit only, and may
be subject to a 20% restocking fee.
After 30 days
Merchandise may be accepted for return at the discretion of management.
Please contact our support team for more information.


TERMS AND CONDITIONS

  • A Return Merchandise Authorization (RMA) is required with all returns and exchanges.
  • Returned merchandise must be in new, unused condition.
  • Merchandise must be returned with all original packaging and accessories.
  • Customer is responsible for all return shipping costs.

EXCEPTIONS / NON-RETURNABLE ITEMS

Returns will not be accepted more than 30 days after purchase and delivery.

Special order items, customer-specified hose assemblies, and cut hose lengths measuring less than 25 feet are not returnable.
All Metric Fittings and Adapters are considered special order and are subject to up to a 25% restocking fee.
Stainless Steel Fittings are non-returnable.
Hydraulic Hose Crimpers, Hose Saws and any custom manufactured dies are non-refundable.

Advertised merchandise that is not in stock at the time of purchase may be subject to a 20% restocking fee. This fee is passed on to us from our suppliers when a product is ordered and has to be returned. Try as we might, we are unable to stock all 15,000 of our products daily, but we do work hard to ensure as many are on the shelf as possible. We also do our best to communicate any backorders or delays.

Labor, hose assembly and shipping charges are non-refundable.

Store Credits provided for any returns will expire after a period of two (2) years has passed.

Updated September 21st, 2016


What if I received the wrong product?
  If you feel that you have received the wrong product, please contact customer service immediately. If this is due to an error on the part of DiscountHydraulicHose.com, we will issue an RMA, pay for return shipping, and ship you the correct product as soon your return is received.

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