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Pricing and Billing
Do I have to pay sales tax?
 

Discount Hydraulic Hose.com is required by law to collect sales tax for all merchandise picked up or shipped to locations in Pennsylvania and New Jersey. We do not collect sales tax in any other state. If you are tax exempt, and this is your first order, please follow the instructions below:

  1. Enter 'tax exempt' in the order comments.
  2. Fax your tax certificate and order number to 215-744-1045.

Once we receive proof of your tax exemption, we will subtract the sales tax from your order. Your account will also be updated, and you will not be charged sales tax on future orders.

I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What are my payment choices?
  For buyers in the United States, we accept all major credit cards. Orders being shipped outside of the United States may require a wire transfer. We will contact you if a wire transfer is required. Please note that we will not ship your order until we receive payment from you.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).

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