Update July 23rd, 2020 USPS Update - Further Issues
We are seeing a spike in missing, delayed, or just not delivered packages with the USPS (United States Postal Service). If your order is of urgent matter, please choose a different carrier while they work through their problems. There are a lot of issues within the USPS regarding overtime causing packages to get left at stations and offices, and once they leave our dock, we are unable to do anything about this. We apolgize for these delays and issues, and are working hard to get everything out of our dock daily!
Update April 28th, 2020 USPS Issues Update
We are seeing an increase in packages taking longer with the USPS (United States Postal Service). Please see their info here. We apoligize for any delays with packages once they leave our dock.Update March 30th, 2020 UPS UPDATE
Changes to Commitment Times
Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Update March 23rd 2020:
To Our Valued Customers,
We want to thank you for your continued partnership in keeping America moving through these difficult times. The roles you play in critical businesses and infrastructure such as farming and manufacturing medical supplies among others help ensure that we will all get back on track.
Here at DiscountHydraulicHose.com we are operating as usual and have taken precautions per the CDC and WHO guidelines to ensure we are operating safely and staying healthy to keep providing you with products and services.
Our warehouse is fully stocked as usual and we have had no interruptions in our supply chain. Our staff is here to answer questions and help you get the right products as quickly as possible.
We plan to continue to operate as an "essential" business as long as the federal government allows us to. Should there be any closures, we will update our site and social media channels. Please bear in mind that there may be delays by our carriers due to the evolving conditions throughout the US, but we are committed to getting packages out the door as quickly as possible.
If you have any questions or concerns, please feel free to reach out to our office Monday - Friday, 8am to 4:45pm EST at 800-535-1302.
Thank you for your continued business, and we look forward to continuing to assist you through these times.
March 20th, 2020:
As of March 20th, 2020, DiscountHydraulicHose.com is open and operational. In a list from the Governor’s office, in addition to the Order, our business is currently under the list of types of businesses that stay open and help keep the “Life Sustaining” stores functioning. We need to help our customers, who are essential to the nation and everyone’s well being during this crisis.
Please keep in mind that many carriers are having issues keeping up with deliveries due to state closures, but we are doing what we can to get parcels out the door the same day the order comes in. If you have any questions, please contact our offices at 800-535-1302.